Refund policy

At Glit Cosmetics, customer satisfaction is important to us. We take great care to ensure that every product is carefully packed and quality-checked before dispatch. Since cosmetic products are personal-use items, our return and refund policy is designed to maintain the highest hygiene and safety standards.

Product Authenticity:
All products sold by Glit Cosmetics are 100% genuine and sourced directly from trusted manufacturers or authorized suppliers. Every order undergoes quality checks before shipment to ensure that you receive authentic and high-quality products.

Return & Replacement Eligibility:
For hygiene and safety reasons, cosmetic products are not eligible for return or exchange once delivered.
However, we will gladly assist you if you receive:
- A damaged product.
- A defective product.
- An incorrect product.
- A product with missing items due to packing error.

How to Report an Issue:
To request a return, replacement, or refund, please contact us within 24 hours of receiving your order.
Please share the following details:
- Order ID.
- Clear photographs of the product and outer packaging.
- An uninterrupted unboxing video showing the package being opened.
- A brief description of the issue.
Requests submitted after 24 hours of delivery may not be considered.

Verification Process:
Once we receive your request, our support team will carefully review the information and supporting documents provided.
If your claim is verified and approved, we will arrange a replacement of the product, subject to product availability.
Glit Cosmetics reserves the right to approve or reject any claim after verification, and our decision shall be final.

Items Not Eligible for Exchange:
Exchanges will not be accepted under the following circumstances:
- The product has been opened, used, or tampered with.
- The product is damaged due to improper handling or misuse after delivery.
- The request is made after 24 hours of delivery.
- The customer changes their mind after purchase.
- The product is returned without its original packaging, labels, or accessories.
- Products purchased during clearance or special sale events, unless received damaged, defective, or incorrect.
- Complimentary gifts or promotional items.

Unboxing Video Requirement:
To ensure a smooth claim process, we strongly recommend recording a continuous unboxing video while opening your package.
The video should clearly capture:
- The unopened parcel.
- The shipping label.
- The complete opening process without cuts or pauses.
- The products received inside the package.
This helps us verify claims relating to damaged, missing, or incorrect products more efficiently.

Contact Us:
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Email: glitcosmetic@gmail.com
Phone: +91 8433612314
Our customer support team will be happy to assist you and ensure your concerns are resolved as quickly as possible.